Returns & Refunds

 

  1. Returns:

    • We accept returns for damaged or defective products. If you receive an item that is damaged during transit or has a manufacturing defect, please contact our customer support team within 24 hours of receiving the product.
    • To initiate the return process, please provide our customer support team with your order details, including the order number and a clear description or photo of the issue.
    • Once we have reviewed your request, we will provide you with instructions on how to return the product. Please note that returned items must be unused, in their original packaging.
  2. Refunds:

    • We offer refunds for eligible returned products.
    • Once we receive the returned item and verify its condition, we will process the refund. Please allow up to 2 business days for the refund to be credited back to your original payment method. The timeframe may vary depending on your financial institution.
  3. Non-Refundable Items:

    • Certain items are non-refundable, including perishable goods, such as food items, that have been opened or used.
    • Additionally, any items that are not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.
  4. Return Shipping:

    • If the return is due to our error or a defective/damaged product, we will provide you with a prepaid shipping label or arrange for a pickup at no additional cost to you.
    • If the return is due to a change of mind or any reason not related to a product defect or damage, the customer will be responsible for the return shipping costs.
  5. Exchanges:

    • We currently do not offer direct exchanges. If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item separately.